My client is looking for a highly motivated, multilingual Credit Controller to join their fast-paced Customer Financial Services team. Based in central London, the team is responsible for the whole of the Europe, Middle East and Africa region.

Typical activities will include:

-Ensuring the timely receipt of invoices. Contacting and checking overdue accounts, follow up on final warnings sent to customers after suspension of services.
-Answering customer queries related to invoices, providing statements, change of address, and termination of the contract logging all calls made/received on the internal ticketing system.
-Advising clients of costs due to removals/relocations/conversions and helping them with their own internal budgets.
-Working along our New York billing team to resolve pricing issue/ terminal inventory disputes, reconciling issues with credits where needed.
-Attending sales team meetings (internal) to build strong working relationships with our sales teams and identify key areas for improvement.
-Contacting clients via phone and email, chasing payment of past due invoices and updating our internal database

Requirements

-Business fluency in more than one European Language
-Experience of SAP and an internal ticketing system is desirable
-Proven experience of the Credit Control process
-Excellent communication and customer service skills, and the ability to multi-task are essential
-Experience of client visits is desirable